Support Center
How can we help?
We're here to help with bug reports, account issues, privacy requests, feature suggestions, and anything else related to Noor Family.
Contact
Response time
Usually within 1–3 business days.
Frequently asked questions
How do I reset my password?
On the sign-in screen tap “Forgot password” and follow the emailed link to set a new password. If the email doesn't arrive within a few minutes, check your spam folder or contact us.
How do I delete my account?
Submit a Data Deletion Request using the form above with the email tied to your account. We'll permanently remove your account and personal data within a few business days.
How do I report an AI response?
Choose “AI Response Issue” in the category dropdown, describe what the assistant said, and include a screenshot if you can. Our team reviews every report.
How do I report a child safety concern?
Please use the “Child Safety Concern” category. These reports are prioritized and reviewed as quickly as possible.
How do I change my prayer location?
Open Settings → Location in the app. You can allow automatic detection or set a city manually to update prayer times.
How do I join a family?
Ask the family creator for the 6-character family code, then enter it during sign-up or in Settings → Family to join.